Shipping policy

Luster National, Inc.

Thank you for choosing Luster National, Inc. We specialize in digital compliance consulting services and online business support.

Digital Service Delivery

All services provided through our website are digital services and consultations. No physical products are shipped.

Orders are typically processed and delivered within 3 business days after payment confirmation.

Delivery may include:

  • Email consultation
  • PDF reports
  • Digital assessments
  • Compliance guidance documents
  • Zoom or Google Meet consultation links

Processing Time

Standard processing time for most services is:

1–3 business days

Some advanced services may require additional time depending on:

  • Complexity of the request
  • Number of documents submitted
  • Response delays from the customer
  • Scope of analysis required

If additional time is needed, we will contact you directly.

Consultation Scheduling

For live consultation services:

  • Customers will receive scheduling instructions by email
  • Consultations are conducted online via Zoom or Google Meet
  • Customers are responsible for providing accurate contact information

Failure to attend a scheduled session without notice may result in cancellation without refund.

Customer Responsibilities

To ensure timely delivery, customers must provide:

  • Accurate product information
  • Relevant documents
  • Correct email address
  • Required marketplace details (if applicable)

Delays caused by missing information may affect turnaround time.

Shipping Fees

Because we provide digital services only:

  • No physical shipping charges apply
  • No customs fees or import duties apply

International Availability

Our digital services are available worldwide unless prohibited by local laws or regulations.

Contact Information

Luster National, Inc.

38 MILLER AVE #14
Mill Valley, CA 94941
Phone: (661) 869-0157

For support inquiries, please contact us through our website or email support channel.

Last Updated: May 2026